Why can’t I freeze or thaw a card?

If you cannot freeze or thaw a card, check the following:

1. If you are trying to freeze a single card, make sure the card is in the Active state.
   You cannot freeze an Inactive or a Deleted card.
   
   
2. If you are trying to freeze several cards, make sure you have at least one Active card selected.
   The Freeze button is not active if there are no Active cards selected.
   
   
3. If you are trying to thaw a single card, make sure the card is in the Inactive state.
   You cannot thaw an Active or a Deleted card.
   
   
4. If you are trying to thaw several cards, make sure you have at least one Inactive card selected.
   The Thaw button is not active if there are no Inactive cards selected.
   
   
5. If you still cannot freeze or thaw a card, your card may have been frozen by a system process or by a system administrator. To check if this is so, perform the following steps:
   

1. Click the ⋮ icon in the last column for the row that represents the card that you want to check.
   The action menu is opened.
2. Place your mouse pointer over the Freeze Card menu option or the Thaw Card menu option.
   If the card is frozen by a system administrator or a system process, a tooltip is displayed that informs you of this condition.
3. To get more information, contact your Nium support team.