According to IATA rules, the card scheme has to offer reimbursement if a flight is not going to be
provided. This procedure is applicable to only those cardholders who are unable to reclaim the cost of the goods or services that have not been supplied through a bonding authority, a travel insurance policy or other applicable consumer protection scheme.
If the cardholder is declined reimbursement by the bonding authority, a travel insurance policy or other applicable consumer protection scheme, or receives no response within 30 days of their application, the cardholder may apply a chargeback request following the 30 day period, or following confirmation that their application for reimbursement has been declined